Frequently Asked Questions

A complete clothing and equipment list specific to your trip will be sent to you in a pre-departure packet upon registration. Feel free to let us know if you have questions or need help locating any of the items on the list. For a successful trip, it is important that you adhere to the equipment list.

Mountaineering gear – We provide you with backpacks, helmets, crampons, ice axes, harnesses, and alpine boots for one- and two-day tours. You will need to bring your own alpine boots for altitude expeditions.

Ski gear – We recommend you bring your personal ski touring gear. If you don’t have it, we can help you rent it in Pucón.

Climbing gear – You will only need to bring your own climbing shoes. We have harnesses, helmets, trad gear, ropes and everything else to provide you with a great climbing experience.

Camping gear – We provide tents, cooking stoves, and utensils. You will need to bring your own sleeping bag and pad. Let us know if you don’t have them and we can help you rent them out in Pucón.

Chile Mountain Guide aims to provide personalized experience and therefore we work with small and individualized groups to achieve our objectives.

Of course, you can always join a pre-established group subject to availability. You can also book a private tour if you prefer.

You will need to carry your own food on one- and two-day trips. 

We provide breakfast, snack, and dinner on the expeditions.

If you need to cancel your trip, please notify us in writing. Your trip will be canceled from the date we receive a written notice. You will be assessed a cancellation fee according to the following schedule:

For one- and two-day mountaineering and skiing expeditions

  • More than one week from trip departure: full refund
  • 7-2 days from the departure: reservation fee
  • 1 day or less from trip departure: 100% trip cost

For ski tours and altitude expeditions:

  • More than 60 days from trip departure: reservation fee.
  • 60 days or less from trip departure: 100% of trip cost.

All date changes must be received in writing. Date changes are for credit only (no refunds) and valid for one year from written change notification. Please consider that any date change is subject to availability and all additional incurred expenses.

In the unlikely event that Chile Mountain Guide must cancel a trip due to poor weather conditions, insufficient participants, or other reasons beyond our control, you will receive a full refund. However, refunds for expenses incurred by the participant, such as airfare, are not possible. For this reason, we strongly suggest participants consider purchasing trip cancellation insurance.

25% of the total trip cost.

One- and two-day mountaineering and skiing expeditions:

Two days prior to the departure.

Ski tours and altitude expeditions:

60 days prior to the departure.

One- and two-day mountaineering and skiing expeditions:

These tours are less physically demanding and accessible to the wider public. However, some mountains are a little more demanding than others.

Ski tours and altitude expeditions:

These expeditions are physically demanding and require good physical condition to enjoy them. We recommend that you begin your training several months prior to your trip. If you have questions, contact us to discuss how best to help you prepare for your tour.

We will accept participants 13 years or older (accompanied by a legal guardian) if you would like to join our pre-established group. We will be happy to accommodate people under the age of 15 on private trips. You must be 18 years or older to attend our trips on your own.

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